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Shipping/Return/Exchange

We do not ship to P.O. Box address.

All returns are subject to a 15% restocking fee.

All our goods come with a manufacturer's warranty to give you a complete peace of mind!

Free Local Delivery

Top Spa Supply will offer FREE Local Delivery within a certain radius from our Los Angeles warehouse, located at 10888 La Tuna Canyon Rd, Suite H Sun Valley, CA 91352. Please give us a call @ (800)246-7946 to see if your purchase qualifies for FREE Local delivery. 

All products displayed on our website are currently in stock and will be updated daily, to ensure that you are buying products ready for Next Day FREE Delivery.

Item Inspection

Client must report defect or damage to the company within 72 hours of date of delivery.

 Returns/Refunds

  • You may return new, unopened items sold within 30 days of delivery date. Delivery date is determined from the tracking information provided.
  • Products must be in the condition you received them and in the original box and/or packaging. We will pay for the return costs if the return is a result of our error.
  • Item must be in brand-new condition. If freight damage occurred during shipping you must call within 72 hours of receipt to notify TopSpaSupply.com so we can follow up a claim with the shipping carrier.
  • Any shipment that is refused from the carrier without first contacting TopSpaSupply.com may be subject to a 25% restocking fee and/or our cost for shipping - whichever is greater.
  • If after 30 days of delivery, you have any problem with any of the items you purchased, please let us know and we will help you to work with the manufacturer to resolve the issue.
  • Refund will be issued after your item has been inspected and found to be in its original condition. Original shipping prices are not refundable. If the return is due to our error, then you will receive a full refund. No restocking fee on exchanges.


Return Instructions

Please return the products in the packaging received. Include in the package the original invoice and any additional instructions.

Please note that due to the huge variety and often complex nature of spa and facial equipment, and because we do not have the privilege of knowing with absolute certainty the complete and relevant details of a buyer's system, we cannot and will not accept responsibility for merchandise that is not compatible or does not work with your system as might be expected.